Mambo Privacy Policy

Introduction

We take the protection of your personal data very seriously. The following policy provides an overview of how we ensure this protection and the kind of data we process for what purposes.

Any information relating to an identified or identifiable natural person, such as your name, address, email addresses, IP address or user behaviour. Further to this Privacy Policy, please refer to our product privacy policies for detailed information concerning your use of the various products.

Data collected

We collect some information to conduct our regular business operations and administration that may include some personal information such as company name, email address and contact details. We outline this below as:

  • Data collected from website users
  • Data collected using our products and services
  • Other data

Data collected from website users

When you visit our website or seek to conduct business with us you may be prompted to provide certain personal information such as name, email address, mobile number, organization name, geographic location, etc. This information is used by us in the following ways:

  • Help us connect with you or to establish communication at your request.
  • Enquire about our products and services.

Generally, the personal information you provide to us is necessary to provide information you have requested, resolve a complaint or address a query.

Our servers automatically collect information that does not necessarily reveal your identity directly, but may include information about the specific device used, such as the hardware model, operating system version, web-browser software (such as Firefox, Safari, or Internet Explorer) and MAC address/device identifier. In some countries, including the European Economic Area, this information may be considered personal information under applicable General Data Protection Regulation. We do not use this information to identify you, and do not process this information actively. The collection is a by-product of using the system.

Data Collected using our Products and Services

Usage Data: Where our customers subscribe to our products and services we collect certain technical information obtained from software, systems hosting the services or products, and devices accessing these products and services which do not directly identify the end user herein referred to as Usage Data. The extent of this collection is configurable by our customers, but as an indication, our collection of technical information that constitutes personal data includes (but is not limited to):

  • Email address
  • Company name
  • Mobile number
  • Device Model
  • RAM Information
  • Storage Information
  • Bluetooth Information
  • Data Usage details
  • Password Strength
  • Device Notes
  • Location of a device

We do not collect usage details about Customer’s end users, except as necessary for support or to provide the Services requested by Customers (in which case we are a data processor of such data).  We do not process any information collected.

Other Data

Use of Personal Data

The following is an overview of the core purpose for using the personal information collected by us.

Data collected from website users 

For Customers in the European Union, our processing (i.e use) of your personal information is justified on the following legal basis:

  • The processing is necessary to perform a contract with you or take steps to enter into a contract at your request; this is the primary basis of our processing.
  • The processing is in our legitimate interests, subject to your interests and fundamental rights, and notably our legitimate interest in using applicable data to conduct and develop our business activities; or
  • You have clearly consented to the processing of your personal data for a specific purpose.

The data we collect is used for the following purposes:

  • Conduct and develop our business with you and with others
  • Engage you about events, promotions, the websites and our products and services
  • Provide you with documentation or communications which you have requested
  • Correspond with users to resolve their queries or complaints
  • Provide you with any Services you request
  • Send you marketing communications, where you have subscribed to receive such marketing communications or where it is lawful for us to do so

Data collected using our products and services

For Customers in the European Union, our processing (use) of your personal information is justified on the following legal basis:

  • The processing is necessary to perform a contract with you or take steps to enter into a contract at your request; this is the primary basis of our processing.

The personal data we collect is used for the following purpose:

  • Conduct and develop our business with you and with others;
  • Process, evaluate and complete certain transactions involving our products and services;
  • Maintain our internal business and accounting records;
  • Provide you with any Services you request;
  • Manage, protect against and investigate fraud, risk exposure, claims and other liabilities, including but not limited to violation of our contract terms or laws or regulations.